Important Update

Upcoming changes to your network management infrastructure

Dear Partner,

Over the last several years, our technology firm has proudly hosted and maintained your core network configurations using a dedicated cloud server infrastructure.

To streamline our technical tools, maximize security, and deliver an elevated standard of real-time monitoring, we are writing to inform you that we are officially retiring our Unifi Cloud Platform and consolidating our system tools into a centralized management platform called Trendnet Hive.

What this means for your business:
Because we value our long-term client relationships, we are giving all of our partners a 12-month notice regarding this transition. Over the next year, we will be systematically sunsetting our legacy cloud server environment.

Depending on your specific business setup, this transition may include:

  • Complimentary network hardware refreshes to modern, cloud-managed platforms.

  • Transitioning standalone equipment to traditional on-demand support models.

  • Enhanced 24/7 uptime monitoring for business-critical internet and guest portals.

Next Steps:
There is absolutely no action required on your part today, and your current network will experience zero disruption. Over the coming weeks, we will be reaching out to you individually to review your specific network footprint and outline a customized, seamless transition plan tailored to your business budget.

We are upgrading our backend infrastructure to Trendnet Hive to provide your business with a more resilient, secure, and actively managed network. Here is how this transition directly protects your daily operations:

  • Certified Guest Wi-Fi Isolation
    If you offer internet to customers or guests, their traffic must remain completely separate from your business operations. Hive provides enterprise-grade network segregation. This ensures waiting-room traffic cannot see or access your internal office computers, point-of-sale systems, or printer networks.

  • Direct Partner-Tier Tech Support
    As an authorized Trendnet Partner, we have a direct line to specialized tier-3 engineering support and priority hardware replacement. Legacy environments limit our ability to troubleshoot deep hardware issues. By consolidating your network under our core partner ecosystem, we can resolve network bugs and deploy fixes significantly faster.

  • Automated Security & Firmware Patching
    Network vulnerabilities emerge daily. Hive automates security patches and critical firmware updates in the background during your off-hours. Your hardware stays actively defended against cyber threats without disrupting your business day.

Thank you for your continued partnership and trust!

Best regards,

Casey Servantez
Bear Valley Computers | BVC Integrated Technologies

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Reliable IT support and integrated security solutions. Serving Colorado, Wyoming, and Iowa.

BVC Integrated Technologies is a division of Bear Valley Computers, LLC. Serving Denver and Federal partners for over 10 years.

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(720) 432-1108

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